Textile Commercial Warranty

This commercial warranty is offered by HAMELIN – BP 70122 – 14204 HEROUVILLE ST CLAIR – FRANCE, a simplified joint-stock company incorporated in France.

It applies to OXFORD TEXTILE products sold to consumers within the European Union.

This commercial warranty is provided in addition to the consumer’s statutory rights under European Union law and national implementing legislation, without replacing or limiting them, in accordance with Directive (EU) 2019/771 relating to certain aspects concerning contracts for the sale of goods.

The warranty applies to the following OXFORD TEXTILE products (non-exhaustive list).

This list may be amended at a later date.

2-year commercial warranty :

• Sports bags
• Laptop sleeves

10-year commercial warranty :

• School bags
• Backpacks
• Trolley backpack
• Tote bags
• Travel bags
• Laptop bags
• Insulated bags

The applicable duration is indicated on the product label.

The commercial warranty starts on the purchase date shown on the proof of purchase (invoice or receipt) and remains valid for 2 or 10 years, depending on the product concerned.
The proof of purchase is used to verify that the warranty period is still valid. HAMELIN may refuse a commercial warranty claim if no valid proof of purchase can be provided.

The commercial warranty covers defects affecting the normal function of the product that result from manufacturing, material or production defects, including in particular:
Defects covered by the commercial warranty :

• Manufacturing defects affecting stitching (tears, unstitched seams, zipper seams)
• Shoulder straps
• Inner pockets
• Buckles, fasteners and zipper pulls
• Snap buttons and elastic components
• Fabric length defects causing holes along seams

The commercial warranty does not cover damage resulting from normal wear and tear, improper handling or external causes. Exclusions include, without limitation:
Defects excluded from the commercial warranty (not exhausted) :

• Cuts, burns, holes, stains
• Normal wear and tear, including wheels and zippers
• Aesthetic damage
• Repairs or modifications carried out by the user
• Damage to the bottom of the bag

The commercial warranty applies only to normal use of the product in accordance with its intended
purpose.

• Load exceeding 10 kg
• Transport of inappropriate items (sharp objects, heat or cold sources, animals, etc.)
• Prolonged exposure to temperatures below 0°C or above 50°C
• Contact with abrasive products or surfaces, solvents, acids or liquids
• Normal wear and tear
• Intentional damage
• Damage occurring during transport under inappropriate conditions

To make use of the commercial warranty, the consumer must allow HAMELIN to examine the warranty claim. Depending on the situation, this may require the product to be returned for inspection.
A product is considered unusable when a defect covered by the commercial warranty prevents its normal
use.

Implementation of the commercial warranty is subject to:

• • Presentation of a valid proof of purchase (invoice or receipt)
  • Provision of photographs clearly showing the defect
  • Return of the product concerned when requested by HAMELIN

After analysis, HAMELIN will, at its discretion:

• either replace the product with an equivalent or higher value product,
• or refund the purchase price.

For an accepted commercial warranty claim, the consumer will not bear the reasonable shipping costs required to return the product for inspection. Where such costs have been paid by the consumer, HAMELIN will reimburse them upon presentation of appropriate evidence of payment.

Required documents:

• Proof of purchase (invoice or receipt)
• Photographs of the defect observed
• Any additional information reasonably requested by customer service to assess the claim

After-sales service contact: https://fr.hamelinbrands.com/contact

Customer service aims to respond within 48 business hours. Processing generally occurs within a maximum of 30 days.

The commercial warranty is limited to the purchase price of the product, within the limits permitted by law.
This limitation does not apply to statutory warranties.
Indirect damages or loss of property are not covered.

Independently of this commercial warranty, the consumer benefits from statutory conformity rights under
Directive (EU) 2019/771 and applicable national laws.
The seller is liable for any lack of conformity existing at the time of delivery.
The consumer has, in principle, a minimum period of two years from delivery to exercise these rights free
of charge.

This commercial warranty is valid in all Member States of the European Union.
It is subject to mandatory European Union consumer protection law and to the national law of the
consumer’s country of residence where more protective.

In order to prolong the life of OXFORD TEXTILE products, it is recommended that you: