NEED HELP ?
SOS Notes is being replaced by SCRIBZEE®
With SCRIBZEE®, OXFORD’s free new smartphone app, give your notes digital powers:
- Manage all the notes from your notebooks, notepads and diaries in the same app;
- View your notes where and whenever you want on all your compatible smartphones;
- Save your notes to OXFORD’s secure cloud, provided free of charge;
- Enrich your notes with images from your smartphone using the Edit function;
- Share your notes in image format or export a multi-page PDF file;
- Create automatic alerts so you don’t forget any important dates.
Your pages of notes saved in SOS Notes cannot be transferred to SCRIBZEE®.
We advise you to keep SOS Notes on your mobile and to secure your notes by transferring them to your Dropbox account, using the sharing features available in SOS Notes.
Download SCRIBZEE® free of charge:
If you weren’t successful in finding the answer to your question please contact our Customer Services team using the contact support button. We will contact you as soon as possible.
Is my smartphone compatible with SCRIBZEE®?
Check that your smartphone is fitted with one of the following software versions: iOS 9.1 or Android 6.0.
Your smartphone must also be equipped with a camera with autofocus and a flash.
If your smartphone does not meet the necessary requirements, a message indicating that it is not compatible with SCRIBZEE® will be displayed on App Store or Google Play Store.
We strive to be compatible with as many smartphone models as we can. The number of phones marketed is so high nowadays that it is difficult to be compatible with all the smartphones and versions of the operating systems.
Does SCRIBZEE® work with Windows Phone?
For the time being SCRIBZEE® only works with iOS and Android, not with Windows Phone. We have chosen to develop SCRIBZEE® for the two major software platforms, namely iOS and Android. Given the state of the market and the sales of smartphones running Windows, which are in decline in our main markets, the investment would be disproportionate to the number of potential users.
However, we remain attentive to the developments in the market and, if the situation were to change, we would reconsider our decision.
How many languages is SCRIBZEE® available in?
SCRIBZEE® is currently available in 11 languages (English, French, German, Dutch, Spanish, Italian, Polish, Portuguese, Danish, Swedish and Norwegian).
Can I choose the language in SCRIBZEE®?
SCRIBZEE® will automatically detect the language of your smartphone and install a version of SCRIBZEE® in the same language.
If the language installed on your smartphone is not among the 11 languages currently available, the English version will be installed by default.
Is SCRIBZEE® available everywhere in the world?
Yes, SCRIBZEE® is now available throughout the world.
How can I download SCRIBZEE®?
You can download SCRIBZEE® free of charge on App Store or Google Play Store by clicking one of the following links:
Why do I need to create a SCRIBZEE® account?
Creating an account enables you to access your scanned notes with SCRIBZEE® from any device compatible with the application, as they are stored in Oxford’s secure cloud, accessible only with the username and password of your account.
You can also access your SCRIBZEE® account from the web browser of your PC or Mac with SCRIBZEE® Online. SCRIBZEE® Online is accessible from the home page of our website (www.my-OXFORD.com) or via the following link: https://scribzee.com/
Is it possible to create a SCRIBZEE® account with Facebook Connect, Google Plus or Windows?
For the time being it is only possible to create an account with your email address.
Can I modify my SCRIBZEE® password?
Yes; simply go to the “Settings” page by selecting the “spanner” icon in the top left-hand corner of the SCRIBZEE® main screen. Then tap on “My Account” to display the “password” field and then on “New password”. You will be logged out of SCRIBZEE® and a verification code will be sent to you by email. Once you have entered this code into the SCRIBZEE® login interface you will be prompted to change your password.
I’ve forgotten my SCRIBZEE® password. What should I do to obtain a new password?
Go to the login screen and select “Forgotten Password”. An email will be sent to you containing a verification code. Once you have entered this code into the SCRIBZEE® connection interface you will be prompted to change your password.
I want to permanently delete my SCRIBZEE® account, what should I do?
Open the SCRIBZEE® application, go to the main screen and select the “spanner” icon to access your Settings. Tap on “Delete account” in the “Account deletion” field. A verification code will be sent to you by email. Enter this code into the SCRIBZEE® interface to delete your account.
Deleting a SCRIBZEE® account will result in the definitive and irrevocable destruction of all your notes, photos, images, documents and folders saved in the OXFORD cloud. We advise you to save all the contents of your SCRIBZEE® account in another format before initiating the deletion procedure.
Is the SCRIBZEE® cloud storage space assigned to me unlimited?
The cloud space is limited to 1.5GB per user, equivalent to approximately 3,000 pages of scanned notes.
If I scan my notes with SCRIBZEE® when I’m not connected to the Internet, are they still saved to the cloud?
Your notes are saved on your smartphone until an Internet connection becomes available; they are then saved in your secure cloud space too.
If I lend my phone to a friend or colleague so that they can scan their notes with SCRIBZEE®, will they be able to see my notes?
Your notes are stored on your phone and in a secure cloud space, accessible only with the username and password of your account. We advise you to log out of your account and allow your friend to log in to SCRIBZEE® with his or her account in order to prevent any confidentiality concerns.
Can I access my notes that have been saved in SCRIBZEE® from multiple smartphones?
When your notes have been saved in the OXFORD cloud, you can view them from any connected device on which the SCRIBZEE® application has been installed. Simply re-enter your SCRIBZEE® username and password to access your account.
You can also access your SCRIBZEE® account and your notes from the web browser of your PC or Mac with SCRIBZEE® Online. SCRIBZEE® Online is accessible from the home page of the website (www.my-OXFORD.com) or via the following link: https://scribzee.com/
Is it possible to disable the backup of my notes in the cloud?
The backing up of your notes in the cloud is a significant security guarantee in the event that your smartphone is lost or stolen. It cannot be disabled. It allows you to access your account and notes from another smartphone. Your notes are encrypted and accessible only with your account username and password.
I would like to scan a page of notes with SCRIBZEE®. When I tap “CAMERA”, the screen goes completely black.
For SCRIBZEE® to work it needs to access the camera of your smartphone. To allow SCRIBZEE® to access it, go to the settings of your phone and select the SCRIBZEE® application. The “Camera” button must be positioned to the right.
How do I enable the “geolocation” feature of my notes in SCRIBZEE®?
Open SCRIBZEE® and tap on the spanner icon in the top left-hand corner of the screen. Scroll down until you get to the “GEO-LOCATION” field. Enable the feature by positioning the button to the right.
What is the geolocation of my notes for?
When you enable geolocation, SCRIBZEE® will associate additional data with your notes when you scan them, ie where you scanned them. This data can be used as search criteria in SCRIBZEE® Online so that you can find your notes more easily.
Can I file a note in several SCRIBZEE® folders?
When you file a note from PENDING to one of your NOTES folders, it can only be filed in a single folder. The notes which have been filed disappear from PENDING.
I’ve bought an OXFORD notebook/diary compatible with SCRIBZEE®. When I try to scan my page the words “markers not detected” appear on the screen.
The page you want to scan should be placed absolutely flat, with the four markers clearly visible, and not curved. The lighting conditions should be sufficiently bright.
Hold your smartphone over the page and align the 4 markers on the page with the 4 target areas on the screen. When SCRIBZEE® detects the 4 markers, it will automatically trigger the scan.
If you have moved it or if you have not positioned the four markers within the target areas, SCRIBZEE® will automatically take another shot so that you don’t have to press a button to take the photo.
Is it possible to export my notes from SCRIBZEE® to Dropbox, Google Drive, OneDrive, etc.?
Yes, you can manually export your notes in PDF format from SCRIBZEE® to your Dropbox, Google Drive or OneDrive account. To do so, you must have installed one of the applications on your smartphone.
Select NOTES from Scribzee’s main screen and tap the orange arrow of the note you want to export or slide the menu to the left. Select the second icon from the left in the shape of an arrow. The different sharing options installed on your phone will be displayed. Select the one you want to use and export your note.
What options for sharing or exporting my notes are available in SCRIBZEE®?
You can share a single page of notes in image format (jpeg) by using the “Share” icon. To do so, display the note in SCRIBZEE® and tap on the square icon with an arrow in the bottom right-hand corner.
You can also share a note which contains several pages. Go to NOTES and open the folder which contains the note. Select the orange arrow or slide the menu to the left. Select the second icon from the left. SCRIBZEE® transforms your notes into PDF and offers you export options by email or to Evernote, One Drive or Dropbox (if you have them installed on your smartphone).
What is SCRIBZEE® Online?
With SCRIBZEE® Online you can access your SCRIBZEE® account and your notes from the web browser of your PC or Mac. You can access SCRIBZEE® Online from the home page of the website (www.my-OXFORD.com) or via the following link: https://scribzee.com/
SCRIBZEE® Online makes it easier to use and read your notes, thanks to the size of the screen.
What are the main features of SCRIBZEE® Online?
With SCRIBZEE® Online you have access to all the contents of your SCRIBZEE® account (notes, documents, images, photos etc.), just like on the mobile version of the application.
You can rename and sort your notes, change the order of pages and add images. You can also export your notes in PDF format, print them or search by location and keywords.
You also have access to your OXFORD diary pages in Calendar, as well as your Alerts.
In addition, you can view the usage statistics for your account to find out how many folders you’ve created, the number of notes you’ve scanned and the scanning capacity you’ve used up.
How does the synchronisation between the online version and the mobile application of SCRIBZEE® work?
Any changes made on the online version are automatically passed on to the mobile application, and vice versa.
Can I use SCRIBZEE® with all OXFORD products?
All OXFORD’s notebooks, notepads, loose-leaf and double sheets will gradually become compatible with SCRIBZEE®. To view a list of products which are already compatible with SCRIBZEE®, click here.
If your product has SCRIBZEE® markers in the four corners of the pages, it means that it’s compatible with SCRIBZEE®.
What are the four markers on the pages of the Oxford products I’ve just bought for?
OXFORD is revolutionising the world of paper by providing a new feature to enable you to make unlimited use of your handwritten notes, thanks to the power of digital. The 4 markers printed on the page are detected by our SCRIBZEE® application, which automatically creates a perfect digital copy of your notes. It is then saved to the cloud and, therefore, accessible from a SCRIBZEE®-compatible smartphone. Your notes can be shared by email and on social media or exported as multi-page PDFs. To find out more, view the two videos on the Oxford website, explaining the advantages of SCRIBZEE®: https://www.my-oxford.com/int-en/SCRIBZEE
I’ve bought an OXFORD product whose pages don’t have the SCRIBZEE® markers. Is it still possible to scan the pages with SCRIBZEE®?
Only OXFORD products equipped with pages printed with the four SCRIBZEE® markers are compatible with the application.
Need to try SCRIBZEE® before purchasing your OXFORD connected notebook? Download and print our templates with the four SCRIBZEE® markers to test the app.
I can’t scan my Spot Notes® in square format while the tag markers displayed on my smartphone screen are positioned in a rectangular manner. What should I do?
To scan the Spot Notes® you have to change the layout of the tag markers on the CAMERA screen in SCRIBZEE®. To do so, tap on the second icon from the left to toggle between Memo mode (square) and Page mode (rectangle).
I’ve scanned a dated page in my Oxford diary and I can’t find my scan in SCRIBZEE®.
The dated pages are filed in the SCRIBZEE® calendar. To find them, select the date of the page you scanned in the SCRIBZEE® calendar and display the page.
I’ve scanned a page of notes in my OXFORD diary and I can’t find my scan in SCRIBZEE®.
When you scan a “Notes” page in your OXFORD diary you will find your scan in PENDING. You can then file it in the NOTES folder of your choice.
I’ve scanned a content page in my OXFORD diary and I can’t find my scan in SCRIBZEE®.
Content pages are, for example, “To-Do Lists”, “Exam Dates”, “Birthday Reminders” and “Address Book”. SCRIBZEE® automatically files them in NOTES in a folder with the same name, which is also created automatically.
How can I link my SCRIBZEE® account to Evernote?
Open SCRIBZEE® and select the Spanner icon from the main screen to access your Settings. In the OTHER ACCOUNTS section select Connect Evernote.
Enter the email address used to create your Evernote account or your Evernote username. Select Continue. Enter your Evernote password and select Sign in.
You can link your SCRIBZEE® account to your Evernote one for either 1 day, 1 week, 30 days or 1 year. Select the length of time you prefer and click OK. You will receive an e-mail confirmation from Evernote.
Now that I’ve linked my Evernote account to SCRIBZEE® are my notes going to be automatically exported from SCRIBZEE® to Evernote?
Your notes from SCRIBZEE® can either be manually or automatically exported to Evernote.
If you prefer an automatic export go to your SCRIBZEE® settings via the spanner icon on the main screen. Select your Evernote account and slide the 2 buttons (Export filed notes and Export folder names) to the right. Your notes will be systematically exported to Evernote.
If you prefer a manual export slide the 'Export filed notes' and 'Export folder names' buttons to the left. To manually export a note from SCRIBZEE® to Evernote open a note and tap the Evernote icon in the top right hand corner of the screen. The next time you synchronise your SCRIBZEE® account your notes will be exported to Evernote.
I’ve saved my notes to one of the old OXFORD applications. What will become of them?
If you’ve saved your notes to one of our five old applications, they will remain on your smartphone until the application is uninstalled. As a security measure, we advise you to export your notes to Evernote or Dropbox by using the sharing options available in the application in order to save them in the event of the loss or theft of your smartphone.
Can I transfer my data from SOS Notes to SCRIBZEE®?
Notes which are saved in one of the five old OXFORD applications cannot be transferred to SCRIBZEE®.
4/ A list of your folders appears on the screen. Select the folder you want to move your note to. Scribzee® refiles your note automatically.
It can be exported using all the options available on your smartphone (by e-mail or via your preferred cloud storage service like Dropbox, OneDrive or Google Drive).